24 Hour Assessments and Referrals CALL US TODAY: (910) 577-1900


Below are some frequently asked questions about our facility and our admissions process. If you have any questions, please contact us 24 hours, 7 days a week.

Q: What will I need for an inpatient stay at Brynn Marr Hospital?

A: You may bring up to three changes of comfortable clothes. Keep in mind that we have a gym and outdoor courtyards, so you will want to bring comfortable shoes with sturdy soles such as slip on sneakers. We are always concerned about safety; so no laces, strings, ties or hoods are allowed. We do have slipper socks available if needed. Our packing list provides a helpful list of items you should bring with you.

Q: What items are prohibited? 

A: Please do not bring the following items to our facility:

  • Clothing with straps and drawstrings, pull strings, or studs
  • Belts, scarves, and ties
  • Clothing that has drugs, sex, alcohol, or violent screen printing
  • Tank tops and undershirts
  • Any products with staples
  • Clothing that sags or is transparent
  • Jewelry and body jewelry (exceptions for wedding rings)
  • Make-up and cosmetics
  • Sunglasses and hats
  • Any hygiene/Aerosol products (We will supply for hygiene needs)

Brynn Marr Hospital reserves the right to alter this list at any time without notice in order to maintain the wellbeing and safety of our patients and staff.

Q: Is a patient’s stay at Brynn Marr Hospital confidential?

A: Absolutely. Rigorously enforced laws of confidentiality are followed and work to protect your right to privacy. To make sure that we protect your confidentiality, we assign you a patient code. Until the code is given, staff will not confirm or deny that you are here to anyone who may contact the hospital about you. The code is required before you receive any phone contact or visitors.

Q: What is an Involuntary Commitment or IVC?

A: As a locked facility, licensed by the state of North Carolina, we often take individuals who are court ordered because they have been deemed a “danger to themselves or others.” Whether an individual is in our care involuntarily or voluntarily, a court hearing will be scheduled within fifteen days of admission through our Mental Health Court program.

Q: What does a typical day at Brynn Marr look like?

A: Each unit follows a program schedule where you can expect treatment to include a daily visit with the physician as well as psycho-educational, nursing, process, and recreational groups. Ample time is scheduled for meals, snacks, sleep, and relaxation. We have a gym, outdoor courtyards with playground equipment and picnic tables, dining room with full salad bar, and numerous group rooms set up to promote healthy interactions with other patients.

Q: What is Discharge Planning?

A: Discharge planning begins upon your admission and is part of your master treatment plan or MTP. The requirements for discharge include an order from the physician, agreement of the treatment team, coordination of aftercare services including an appointment for follow up within seven days, and housing. Your parent or legally responsible person will be contacted for a meeting to discuss safety planning, discharge, and after care plans.

Q: When can I see or speak with my loved ones?

A: Each unit has specific visiting hours, and additional times can be coordinated. Please speak with a member of your or your child’s care team to schedule a time to visit that is convenient for you.


  • Children, ages 12 & under: Sundays, 3-4 p.m. and 6 – 8 p.m.
  • Adolescents, ages 13 -17: Sundays, 5-8pm
  • Adults: Saturdays, 6:30  – 8 p.m.
  • PRTF:
    Monday, Wednesday & Friday:    (4pm – 6pm)
    Sunday:   (2pm – 4pm) & (6pm – 7pm)

Phone Calls by Unit:
(incoming or outgoing)

  • Children: Tuesday & Saturday (3:30pm – 5pm)
  • Adolescents:
    1 West – Tuesday & Saturday (3:30pm – 4:30pm)
    2 West – Tuesday & Saturday (4pm – 5:30pm)
  • Adults: Monday – Sunday (6:30pm – 8pm)
  • PRTF: Monday – Sunday (6:30pm – 8pm)

Q: Who is part of my treatment team?

A: Your treatment team can consist of the following:

  • Physician: Directs your medical care while at the hospital. You will see the physician daily and within 24 hours of admission.
  • Registered Nurse: Administers medications, facilitates nursing group daily, and is available on the unit to answer questions about your medications and provide you with emotional support. Your family or legally responsible person may call in to the unit to get updates on your progress from the nurse.
  • Mental Health Worker: Checks on you every 15 minutes to make sure you are safe, accompanies you to your groups, and provides psycho-educational groups.
  • Recreational Therapist: Provides groups to assist you with the development of coping skills through leisure activities. Be prepared to visit the gym, go outdoors, and tap into your creative side. Recreational therapists also coordinate a team of volunteers who bring therapy dogs to the hospital for pet therapy sessions.
  • Care Coordinator: Provides process group daily, develops a master treatment plan, crisis prevention plan, psychosocial assessment, safety plan and discharge plan. The care coordinator will contact your family or legally responsible person to assist with your treatment and coordination of services at discharge.

All of these professionals are part of your treatment team along with your family, legally responsible person and other stakeholders who are invested in your treatment and success.

For more information about our admissions process, please call 910-577-1900. To reach a care coordinator regarding a patient already in our care, please call 910-577-1400.

Call 910-577-1900 to schedule a free, confidential assessment. CONTACT US
© 2018 Brynn Marr Hospital

192 Village Drive, Jacksonville, NC 28546


Physicians are on the medical staff of Brynn Marr Hospital, but, with limited exceptions, are independent practitioners who are not employees or agents of Brynn Marr Hospital. The facility shall not be liable for actions or treatments provided by physicians.

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